Returns

Do you want to return all or part of your order? Items that you have already received but wish to exchange or return must be returned to the return address below within 14 days of receipt. We will refund the entire purchase price, excluding the calculated shipping costs. The shipping costs for returning are for your account. Also when returning part of your order, the shipping costs are for your own account. The purchase price of the part of the order that you have returned will be refunded to you. Shipping costs will not be refunded in that case. Unstamped returns are not accepted.

All cancellations, exchanges and returns must be made in writing to Root Children. Use our contact form on the website or send an e-mail to info@rootchildren.nl. You must at least state your full name and invoice number. For a return shipment you also state in this message the items that you wish to return. Returning items may be done in accordance with the Purchase or Distance Act without giving a reason, although we would appreciate it in connection with improving our service if you let us know the reason.

Return shipments are for the risk of the consumer. This means that Root Children is not liable for damage or loss of returned items. Costs may be charged in the event of damage to the item and / or the packaging. We therefore advise you to choose PostNL parcel post with Track & Trace (within the Netherlands) when returning. For shipping a package up to 10 kg (with Track & Trace) you pay approximately € 6.95. If an item or parcel is damaged, we can pass on the value reduction of the product to you. So make sure that you handle the products with care and that your return is properly packed.

For the repayment of amounts already paid via bank or Paypal, this must be the same as the account number from which you made the payment to us. Any amounts already paid will be reimbursed to you within a maximum of 14 days after the return notification.

Return address:
Root Children

Beekmanstraat 211

8265 ZT Kampen

Netherlands

Cancelations

Canceling an order is free of charge as long as the order has not yet been sent. If you cancel the order after it has been sent to you, you must return the package yourself and at your own expense.